Woof Pack Online FAQs

What are your return/exchange policy?

We at Woof Pack would love nothing but making your furbaby happy. If there's a product you aren't satisfied with, please reach to us at bark@woofpackonline.com.au within 7 days upon receiving your order and we're happy to help you out.

We can take any products back as along as it is unused and in new condition, sealed and tags attached whichever is applicable within 14 days of receipt and you'll only have to cover the cost to post it back to us.
*For any items by West Paw, we honour their "Love It Guarantee!" (for more info, please visit West Paw's website by clicking here)