Woof Pack Online FAQs

What is a Woof Pack?

A Woof Pack is a monthly subscription surprise goodie box containing a combination of 2 - 3 fun toys and 3 healthy, all-natural, single ingredient treat.

*Disclaimer: Treats and Toys should only be given under supervision. While the toys maybe strong and durable, they are NOT indestructible. Inspect toys regularly and discard when worn or damaged.

How does subscription work and what does automatically renew mean?

Subscription plans are paid upfront and renewed automatically based on the selected duration.

For example: you signed up on the 7th of July for a 3-month subscription,

your next plan automatically renews on the 7th of October.

An email reminder will be sent out days before your current plan concludes; if you wish to continue, then, you don't need to do anything further apart from watching how excited your furbaby will be when the next box arrives.

What are my payment options and when do I get billed?

We accept Visa and Mastercard payments and the recurring subscription fees are processed by Braintree (a PayPal Company).

For all subscription plans, you will be billed on the day you sign up.

There is a $1 verification that will reflect in your account but you will not actually be charged for that $1. If that dollar still shows in your account for more than a day, please contact us at bark@woofpackonline.com.au so we could sort it out!

**ZipPay is only available when purchasing products from our shop and unfortunately subscriptions are not supported.

What if I wish to cancel my subscriptions?

It would be sad to see you leave our Pack, but for whatever reason you may wish to cancel, simply email us before your next subscription cycle kicks in so we could cease your recurring payments.

*Prepaid subscriptions can be cancelled but are not refunded.

My dog loved a toy and or treat from the subscription; is there a way to purchase them separately?

Head over to our Online Retail Shop to purchase an a-la-carte selection. Surely, you'll find your pupper's favourite treat/toy or maybe even more!

We have other exciting products in our Enrichment category if you fancy to challenge or provide your dog some mental stimulation.

What are your return/exchange policy?

We at Woof Pack would love nothing but making your furbaby happy. If there's a product you aren't satisfied with, please reach to us at bark@woofpackonline.com.au within 7 days upon receiving the pack and we're happy to help you out.

We can take any products back as along as it is unused and in new condition, sealed and tags attached whichever is applicable within 14 days of receipt and you'll only have to cover the cost to post it back to us.

*For any items by West Paw, we honour their "Love It Guarantee!" (for more info, please visit West Paw's website by clicking here)